We engage with our clients to gain a clear and detailed understanding of their business requirements in order to meet them effectively.
How often should the requirements be met?
The answer is every time. It’s about identifying and agreeing on the requirements with our clients.
We thoroughly validate vendor solutions to help our clients make informed decisions that align with their business challenges and meet specified requirements – “Not that’s close enough“.
This ensures our clients’ input requirements take priority, fitting vendor solutions to solve the problem effectively by mapping problems into solutions.
We effectively communicate and articulate the details of complex vendor BOM components in proposed client architecture solutions, including TCO analysis, to produce the desired end results.
We typically consider a range of criteria.
Quality of Solution & Services
We evaluate the quality of the vendor’s solutions and Service offering to ensure they align with customers requirements and standards.
Vendor Solution Architect
We ensure that the vendor’s solution meets specified customers requirements and addresses the customers problems/Challenges.
Customer Support & Service Level Agreements (SLAs)
We consider the level of customer support the vendor provides and the terms outlined in the SLAs. Prompt and effective support is crucial in case of issues.
Cost and Value for Money effectiveness
We assess the vendor’s pricing structure and determine if their products or services offer good value for money(TCO). Including maintenance and support fees .
Expertise and Experience
We assess the vendor’s expertise, necessary skills and knowledge to meet customers needs.
Partnerships and Ecosystem
We look into the vendor’s partnerships and ecosystem. A strong ecosystem can provide additional value.
“The main objective is to find out whether the client has a problem that vendor Solutions can efficiently enhance functionality, efficiency, scalability or performance . No manipulation, No arm-twisting, No badgering or browbeating.“
Michael Weya – Founder & CEO – SennaTec Consultancy
